If your flight has been cancelled or delayed more than 5 hours, you may be able to claim a refund for your ticket and, in some cases, also up to £520 in flight compensation.
When Can I Claim For A Flight Refund?
Under EU Reg 261, you have a legal right to request a refund on your flight under the following circumstances.
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We have claimed over £79m in flight compensation from the airlines.
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When Can I Claim For A Flight Refund And Flight Compensation?
You may be able to claim a full refund for your ticket and compensation if your flight was cancelled less than 14 days before the departure date and the airline could not provide you with an alternative flight that arrived within 2 hours of the originally scheduled arrival time.
Can I Claim A Flight Refund From UK Airlines Under EU Regulation 261?
As part of their legal requirements under EUReg 261 and the accompanying UK equivalent, UK based airlines are legally bound to provide refunds for delays or cancellations that are not classed as an extraordinary circumstance.
Refunds must be paid by electronic transfer, bank orders or cheques within seven days.
You do not have to accept if the airline offers vouchers instead of a financial refund. Usually, once you accept the vouchers, you forfeit your right to get a monetary refund or any compensation that may be due.
Claim Flight Compensation With Bott and Co
What Flights Are Eligible For Refunds And Compensation?
EU Regulation 261 and its UK equivalent, UK261, protects airline passengers for flights within the EU and UK. You will be legally able to request a refund if:
Flights Covered By EU261
| Departing From | Arriving To | Can I Claim? |
|---|---|---|
| Airport inside UK/ EU | Airport inside UK/EU |
Yes (Claimable for any airline) |
| Airport inside UK/ EU | Airport outside UK/EU |
Yes (Claimable for any airline) |
| Airport outside UK/EU | Airport inside UK/EU |
Yes (If on an EU based airline) |
| Airport outside UK/EU | Airport outside UK/EU |
No |
Flight Delay Refunds
How To Get A Refund For A Flight Delay
EU Regulation 261 classifies a flight delay of five hours or more the same as a cancellation. So, if your flight is delayed by more than five hours, you have the right to get a full refund on the price of your ticket.
Additionally, if your original flight is cancelled and your replacement flight is delayed, you will be able to receive both a refund for the original flight and compensation for the delay on the replacement flight.
The compensation amounts for flight delays are fixed and unrelated to the ticket cost or the class of the fare you booked.
How much you can claim will depend on how many hours your flight was delayed and the flight distance.
EU261 Flight Delay Compensation Amounts in UK Pounds
| Flight Distance | Less than 3 hours | 3 hours or more | More than 4 hours | Never arrived |
|---|---|---|---|---|
| All flights 1,500km or less |
£0 |
£220 |
£220 |
£220 |
| Internal EU flights over 1,500km |
£0 |
£350 |
£350 |
£350 |
| Non-internal EU flights between 1,500km and 3,500km |
£0 |
£350 |
£350 |
£350 |
| Internal EU flights over 3,500km |
£0 |
£260 |
£520 |
£520 |
Recent Successful Flight Compensation Claims
Bott and Co help couple receive £350 each in compensation after arriving on holiday to Corfu late.
We secured compensation for family of 3 who missed a day of their holiday due to flight cancellation.
Family receive £350 compensation each after Jet2 flight to Manchester from Antalya was delayed for 22.5 hours.
Family instruct Bott and Co after missing connecting flight to London due to BA departure delay at JFK Airport.
We helped family of 4 flying from Lithuania to London receive £350 each for flight cancellation.
Family of 4 returning from their holiday in Turkey arrive home 2 days late following flight cancellation.
Passengers receive £350 each after their flight to Tunisia was cancelled and rescheduled for 24 hours later.
Family going to Miami with American Airlines were rerouted to New York AND Dallas before arriving in California.
Family of 4's delay at Birmingham Airport led to missed connection in Dubai and new flight given 3 days later.
Cancelled Flight Refunds
When Can I Get A Refund For A Cancelled Flight?
If your flight is cancelled, you are able to claim for a refund if your flight is eligible under EU Reg261. You will be able to claim a refund if:
When Can I Get A Refund For A Missed Flight?
You can claim a refund if you missed a connecting flight and the alternative flight offered to you no longer suits your travel requirements.
Usually, you are legally entitled to be refunded for the value of the unused part of your itinerary. However, in some cases, you may be able to claim the total value of your ticket if the airline cannot offer you an alternative flight or offers you an alternative flight that no longer serves your original travel plans.
You may also be entitled to ask the airline to provide you with a ticket to your first point of departure.
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Many of our flight compensation claims are settled within 60 days.
When Isn’t The Airline Responsible For A Refund?
The airline would not be liable to provide a refund if an extraordinary circumstance caused the cancellation or delay.
An extraordinary circumstance is when the reason for the delay is considered out of the airline’s control.
Examples of extraordinary circumstances include:
Situations when you would be able to claim flight compensation that are not classed as an extraordinary circumstance include:
Examples that are not extraordinary circumstances include:
Meet Our Solicitors
Coby Benson
A member of The Law Society and a SRA Registered Solicitor, Coby has been instrumental in establishing flight delay compensation law in the UK, including playing a significant part in the landmark cases of Huzar v Jet2 and Dawson v Thomson at The Supreme Court.
Coby is regularly asked for comment in the national media, regularly featuring in The Daily Telegraph, The Times, The Guardian and The Independent as well as appearing on BBC Television, Sky News, ITV and BBC Radio 4 and Radio Five Live.
