Virgin Atlantic Compensation And Refunds For Flight Delays And Cancellations

As the UK’s number one flight compensation firm, we’ve claimed over £79 million in compensation from airlines for flight delays and cancellations, including many claims initially rejected by the airline.

Our simple no win no fee claim process takes less than a minute. Put your flight compensation claim in the hands of our expert solicitors and enjoy industry-leading success rates, with many claims paid in less than 60 days.

What Are My Passenger Rights Under EU Regulation 261 To Claim Compensation From Virgin Atlantic?

If your Virgin flight arrives more than three hours later than the scheduled arrival time, is cancelled within 14 days of departure, or you are involuntarily denied boarding, you may be able to claim compensation.

As a UK based airline, Virgin Atlantic is legally responsible for paying compensation for flight delays and cancellations if the delay was Virgin’s fault and was not classed as an “extraordinary circumstance” according to EU Reg 261.

In some circumstances, you may be eligible to get a refund for your flight.

Virgin Atlantic Flight Delay Compensation Calculator

Check to see if you are eligible to claim flight compensation from Virgin Atlantic using our flight compensation calculator now. Just add your date of departure and your flight number to find out how much you can claim.

Can You Help If Virgin Atlantic Airways Has Refused To Pay My Flight Compensation?

Yes, we can. Many of our clients come to us after Virgin has rejected or declined their claim. If Virgin won’t pay your compensation or has denied your claim, just add your flight details to our flight compensation checker, and we can take over your claim.

We have an unparalleled level of legal expertise, having successfully negotiated with Virgin Atlantic for thousands of customers for over a decade.

When Can I Claim Compensation From Virgin Atlantic?

You may be able to claim compensation from Virgin if your flight arrives more than three hours later than the scheduled arrival time or is cancelled within 14 days of departure.

Additionally, you can claim compensation if your delay was caused by involuntary denied boarding or if the delay means you missed a connecting flight.

You can claim compensation for any eligible delayed or cancelled flight within the last six years.

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Virgin Atlantic Live Flight Tracker For Delays And Cancellations

Go to Virgin Atlantic flight tracker to find the live status of all Virgin flight delays and cancellations.

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Are Virgin Atlantic Flights Covered By EU261?

As a UK based airline, Virgin flight delays and cancellations are covered by EU Regulation 261.

EU Reg261 applies to any flight departing from the EU or UK and any flight arriving in the EU or UK on an EU or UK airline.

How To Claim Compensation From Virgin Atlantic For Flight Delays

If your Virgin Atlantic flight has been delayed by more than three hours and the delay was not caused by an extraordinary circumstance, you will be able to claim up to £520 compensation per passenger.

The purpose of EU Regulation 261 and the equivalent UK law, UK261, is to compensate passengers for the time lost and inconvenience they suffered when their travel arrangements were significantly disrupted.

How Much Compensation Can I Claim For A Flight Delay With Virgin Atlantic?

Compensation amounts for Virgin flight delays range from £220 to £520. How much you can claim from Virgin will depend on how many hours your flight was delayed and the flight distance.

The maximum amount of compensation you can claim for a delayed flight is £520 per passenger.

The amount of compensation increases the longer you are delayed and the further the distance of your flight. You can claim for each passenger individually. If you were a family of four and were due £520 each, the total amount would be £2080.

The compensation amounts for flight delays and cancellations are fixed and unrelated to the ticket cost or the class of the fare you booked.

How To Get A Virgin Atlantic Refund For A Flight Delay?

You may be entitled to a refund from Virgin for a flight delay of over 5 hours. As long as an extraordinary circumstance is not the cause of the delay, EU Regulation 261, class delays of five hours or more are the same as flight cancellations, and in this situation, you have the right to a full refund. However, if you choose to claim a refund on your flight, Virgin will no longer be responsible for finding you a replacement flight.

How To Claim Compensation For Flight Cancellations From Virgin Atlantic

If your Virgin flight has been cancelled, you may be entitled to either compensation, a refund, or, in some cases, both.

You may be eligible to claim compensation if your Virgin flight is cancelled and your replacement flight arrives at your destination more than two hours later than your original flight. The compensation is paid for the length of delay on the replacement flight.

You may be able to claim a full refund and compensation from Virgin if your flight was cancelled less than 14 days before the departure date and the airline could not provide you with an alternative flight that arrived within 2 hours of the originally scheduled arrival time.

When Can I Get An Virgin Atlantic Refund For A Cancelled Flight?

If your Virgin flight is cancelled, you are able to claim a refund if Virgin has cancelled your flight less than 14 days before departure.

Additionally, you will be able to request a refund if Virgin cancels your flight less than 14 days before departure and offers an alternative flight that does not suit your travel arrangements.

Refunds must be paid by electronic transfer, bank orders or cheques within seven days.

Virgin Atlantic Overbooked My Flight, Can I Claim Compensation?

You may be able to claim flight compensation if you were involuntarily denied boarding by Virgin because of an overbooked flight.

In addition, you have further passenger rights to compensation if your flight was overbooked.

How To Claim Virgin Atlantic Compensation For Denied Boarding

If you were involuntarily denied boarding your Virgin flight, you may be entitled to claim compensation.

To claim compensation from Virgin, you must show that you were a responsible passenger and have not given Virgin any reason not to allow you to board the plane. Your responsibilities as a passenger include:

• You checked in for your flight on time, either online or in person at the airport
• You have the necessary travel documentation, such as a passport, visa (where applicable), and boarding pass, to board the aircraft
• You were present at the departure gate in adequate time to board the aircraft
• You were not rude or displayed anti-social behaviour to fellow passengers or airline staff
• You did not pose any safety or health risk to fellow passengers or airline staff
• You were not intoxicated.

If you have fulfilled these responsibilities, you have a valid ticket, and there is no justifiable reason for not being allowed to board, you can claim compensation for the inconvenience and the delay to your travel.

In addition, you have further passenger rights to compensation if you were denied boarding your flight.

Virgin Atlantic Made Me Miss My Connecting Flight, Can I Claim Compensation?

Under EU Regulation 261, you have a right to claim flight compensation if your flight delay means you missed your connecting flight and you arrived at your final destination more than three hours late.

Additionally, Virgin is responsible for booking you on the next available flight on any airline and providing care and assistance, including accommodation if necessary, while you wait for your flight.

These rights are only applicable if Virgin were at fault for the delay, and were the reason why you missed your connecting flight.

EU261 does not protect passengers whose connecting flight is on a separate ticket. We explain more about your passenger rights for compensation for missed connecting flights.

Stuck At The Airport? Virgin Atlantic Are Responsible To Provide Care And Assistance

Article 9 of EU Reg 261 states that airlines, including Virgin Atlantic, must provide passengers with a level of “care and assistance” if their flight is delayed beyond a certain number of hours.

Virgin is responsible for providing passengers eligible for “care and assistance” if their flight is delayed at least 2 hours (for flights under 1,500km), delayed at least 3 hours (for flights between 1,500km and 3,500km), or at least 4 hours for flights over 3,500km.

Regardless of the reason for the delay, Virgin must provide passengers with:

• Food and drink in reasonable relation to waiting time
• Free hotel accommodation when a stay of one night or more is necessary
• Free transport between the airport and the hotel
• Two free telephone calls, emails, or fax messages

Virgin should cover all these costs during the delay as part of their ‘care and assistance’ obligations. The right applies to delayed passengers, even if caused by what the regulation calls an ‘extraordinary circumstance’.

Can I Claim For My Expenses Incurred While Delayed By Virgin Atlantic?

As part of their legal obligations under EU Reg261, Virgin should cover a reasonable level of expenses you may incur during your delay. On its website, Virgin explains that these expenses can be claimed directly from them if they were not provided at the time of your delay.

What Does Virgin Atlantic Class As An Extraordinary Circumstance?

Virgin is not responsible for paying compensation for delays or cancellations caused by circumstances that were not their fault. Under EU Regulation 261, these are known as “extraordinary circumstances.”

Virgin may not be responsible for delays or cancellations caused by examples of extraordinary circumstances such as;

• Extreme and unexpected weather conditions
• Strikes and industrial action, including strikes unrelated to the airline, such as air traffic control strikes, baggage handler strikes, or border force strikes
• Air traffic control decisions affecting flight scheduling
• Hidden manufacturing defects or technical issues with the plane
• Bird strikes, flying into and damaging the engine
• A passenger or member of airline staff taken ill on the flight, including a medical emergency on board
• An unruly passenger on the flight
• Acts of terrorism or civil unrest
• Foreign and Commonwealth Office travel bans
• Security risks
• Disease outbreaks
• Disruptions to airspace, including drones.
• Unexpected IT outages that are beyond the responsibility of the airline

However, Virgin would be responsible for delays or cancelled flights caused by the following:

• Insufficient airline staff, pilots, cabin crew, check-in staff, or ground staff
• Airline staff sickness, including pilots and cabin crew
• Airline staff strikes
• Known technical issues or defects with the aircraft
• Technical problems with in-person or online check-in, boarding the flight
• Flight overbooking or involuntarily denied passenger boarding
• Expected bad weather
• Lightening strikes
• Bad weather affecting a previous flight causes your flight to be delayed.

Can I Claim Flight Compensation If Virgin Atlantic’s Check In System Is Broken?

Yes, you may be able to claim compensation if you’re unable to check in for your Virgin Atlantic flight as expected due to a technical issue with the airline’s check-in system. This would apply if you were unable to check in online or in person at the airport. You’d be able to claim compensation under EU261 in this situation, as providing a timely and effective check-in experience for its passengers is the airline’s responsibility.

Can I Claim Flight Compensation If Virgin Atlantic Staff Strike?

Yes, if Virgin staff are on strike and this delays or cancels your travel plans, you have a right to claim compensation. This would relate to all airline staff, from pilots to cabin crew and ground staff.

Can I Claim Flight Compensation If My Virgin Flight Is Delayed Or Cancelled Because Of Disruption At The Airport?

It is unlikely that you would be able to claim compensation if your delay was caused by disruption at the airport that wasn’t the airline’s fault.

In previous years, we have seen issues such as long queues, delays at security and airport staff strikes from baggage handlers and air traffic control. In all of these circumstances, as unfair as it may be, passengers are unlikely to get compensation.

We wrote a blog post in 2022 that if you purchased your flight on a credit card, Section 75 of the Consumer Credit Act 1974 would protect passengers in some of the circumstances listed.

Do I Have To Accept Vouchers From Virgin Atlantic Instead Of Compensation Or A Refund?

If Virgin offers vouchers instead of the monetary compensation or refund due to you, you are under no legal obligation to accept them.

Additionally, once you accept the vouchers, you forfeit your right to a monetary refund or any compensation if you decide to change your mind at a later date.

How Long Does It Take To Make An Virgin Atlantic Compensation Claim?

The processing time for receiving compensation varies depending on your circumstances..

Many of our clients have come to us after they have been unsuccessful in claiming compensation directly, having their claims rejected or declined.

Our vast experience over the last decade and our access to many data points means we have far more information to prove when a claim is eligible for compensation, making it much harder for the airline to turn down our claim.

In addition, if we do not receive a response within 30 days, we issue court proceedings to ensure compensation is paid as quickly as possible. We have an industry-leading success rate of many claims being paid in less than 60 days.

About Virgin Atlantic

Virgin Atlantic’s first flight was in June 1984, flying from London Gatwick to Newark, New Jersey.

Virgin currently has flights departing from London Heathrow, Gatwick and Manchester, and fly to 32 locations in five continents. Virgin has set out on a mission to be net zero carbon by 2050.

Read Virgin Atlantic’s guidance on your rights under EU261 for flight delays and cancellations.